How do I Return?

Returns through the portal is a fully TRACKED, cost effective and a convenient way to send your returns to us. 

On average your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

1. Pay for the postage and print off your label. Returns are a standard charge all year round and you can track them as they make their way back to our returns hub in the UK.

2. Post if off! Make sure you keep your proof of postage!

3. Your return arrives back at boohoo! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse.

4. Your refund is on its way. This can take up to 7 days to show in your account and is dependent on your bank's processing time.

Please complete the required fields below to help us retrieve your order details.